Returns & exchanges

Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. To exercise this right, please contact us at info@doebaya.com. If you exercise your right of withdrawal, the abaya must be returned unworn, unwashed, undamaged, unsoiled, and in its original condition with all labels and packaging . We will then refund the order amount due within 14 days of registering your return, provided the abaya has already been received in good order.

If the abaya is damaged or the packaging is damaged beyond its reasonable limits, we may charge you for the depreciation. The depreciation of the abaya can amount to up to 100% of the retail price. Therefore, please handle the abaya with care and ensure it is properly packaged when returning it.

You are responsible for the return costs from your home to our online store. These costs are approximately €7.25 per package; please consult your carrier's website for exact rates. Returned items are your responsibility until they reach us, meaning you bear the risk of shipping. We are not responsible for your shipment. Always request proof of shipment with a tracking code from your carrier's service point.

Uncollected or refused shipments

If an order is not collected from a collection point, is refused upon delivery or is returned to us for other reasons beyond our control, the return shipping costs will be fully charged to the customer.

In addition, we charge an administration fee of €17.50 in these cases. This fee will be deducted from any refundable amount.

Swap

Term
You have a period of 14 days after receiving your order to exchange items.

Terms and Conditions
To be eligible for exchange, the abaya must be returned unworn, unwashed, undamaged, unsoiled, and in its original condition with all tags and packaging.

Postage costs
All shipping costs for exchanging items are the sole responsibility of the consumer. This includes both the return shipping of the original items and the shipping costs for the exchanged items. You bear the risk of shipping. We are not responsible for your shipment. Always request proof of shipment with a tracking code from your carrier's service point.

Procedure
To submit an exchange request, please contact our customer service by emailing info@doebaya.com. They will provide you with all the necessary information and instructions to ensure a smooth exchange process.

We strive to make your exchange experience as pleasant as possible. Don't hesitate to contact us if you have any further questions or need assistance exchanging your items.